930ok Privacy Policy

930ok ("we", "us", "our", or "930ok") is committed to protecting the privacy of every person who uses the 930ok Platform, including the website at 930ok.bio, the mobile site, and all associated services. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you register an account, make a deposit or withdrawal, place a bet, use our customer support services, or otherwise interact with the Platform.

By registering an account or using any part of the 930ok Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the Platform. This Privacy Policy is to be read alongside our Terms and Conditions.

930ok processes your personal information only for specified, explicit, and legitimate purposes. We will not use your personal data for any purpose that is incompatible with the purposes set out below. The primary purposes for which 930ok uses personal data are:

• Account management: creating, maintaining, and operating your 930ok account, including processing logins, managing wallet balances, and handling account settings and preferences.
• Transaction processing: executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, including communicating with payment processors to verify and settle transactions in Bangladeshi Taka (BDT).
• Identity and age verification: fulfilling our legal obligation to verify the identity and age of all players before processing withdrawals. This includes submitting your KYC documents to an authorised third-party verification provider.
• Fraud prevention and security: monitoring account activity, payment patterns, and login behaviour to detect and prevent fraud, money laundering, account takeover, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: responding to your enquiries, complaints, and support requests, and maintaining records of support interactions to ensure consistency and quality in our service delivery.
• Platform improvement: analysing aggregated and anonymised usage data to understand how players use the Platform, which features are most valued, and where performance or usability improvements can be made. This analysis does not involve profiling individual players for targeted advertising.

930ok does not share your personal data with third parties except in the following limited and specific circumstances, each of which is necessary to operate the Platform or comply with applicable legal obligations:

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other bank partners): we share the minimum information necessary (your registered mobile number or bank account number and the transaction amount) to process your deposit or withdrawal request. These providers are contractually bound to use this data only to execute the requested transaction.
• KYC and identity verification providers: we share your NID or passport information with an authorised third-party KYC verification provider solely for the purpose of verifying your identity and age. The KYC provider processes this data under a strict data processing agreement and may not use it for any other purpose.
• Law enforcement and regulatory authorities: we may disclose your personal data to competent law enforcement agencies, regulatory bodies, or government authorities where we are legally required to do so, including in response to a lawful court order, warrant, or regulatory demand. 930ok will not notify you of such a disclosure where notification is legally prohibited.
• Technology and infrastructure service providers: we use third-party cloud infrastructure, analytics, and platform monitoring tools to operate the 930ok Platform. These providers process limited technical data (such as server logs and error reports) under strict contractual data processing terms and have no access to player financial or identity data.

930ok retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods that apply to different categories of data are as follows: account registration data and KYC identity documents are retained for the duration of the account and for a period of five years following account closure, in compliance with applicable anti-money laundering record-keeping requirements. Transaction records (deposits, withdrawals, and betting history) are retained for five years from the date of each transaction. Customer support communications are retained for two years from the date of the communication. Device and technical log data is retained for 90 days on a rolling basis.

When your personal data is no longer required for any purpose and the applicable legal retention period has expired, 930ok will securely delete or anonymise it so that it can no longer be associated with your identity. Anonymised data (data from which all personal identifiers have been permanently removed) may be retained indefinitely for statistical analysis and Platform improvement purposes.

930ok implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption of all data in transit, restricted access controls based on job function, secure server infrastructure, regular security audits, and staff training on data handling best practices. Our payment integrations with bKash, Nagad, Rocket, and Upay are implemented using secure API protocols to ensure that payment credentials are never exposed to 930ok's systems.

While 930ok takes all reasonable steps to secure your personal data, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 930ok will notify you without undue delay using the contact details registered to your account. You should also take steps to protect your own account by using a strong, unique password and by never sharing your login credentials with any third party.

The 930ok Platform is strictly for adults aged 21 years and above. 930ok does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and you believe that a person under 21 in your care has registered an account on the Platform, please contact the 930ok support team at [email protected] immediately. We will investigate and, if confirmed, will close the account, delete all associated personal data to the extent permitted by law, and reverse any transactions processed on the account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 930ok handles your personal data, please contact the 930ok Data Support team. We are available 24 hours a day, 7 days a week via live chat on the Platform and by email. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]