Responsible Gaming at 930ok
930ok is committed to providing a safe, fair, and enjoyable platform for all Bangladesh players. Gambling is entertainment — and we want to keep it that way for everyone who plays with us.
Gambling as Entertainment
At 930ok, we believe that gambling should always be a source of entertainment, never a financial strategy or a way to escape problems. Whether you enjoy cricket betting on the BPL and T20 World Cup, spinning the reels on our slots games, or playing live casino tables, the experience should be fun and within your means at all times.
The vast majority of 930ok players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy gambling responsibly without any difficulty. However, a small number of people may develop patterns that begin to cause harm. 930ok takes this seriously and has built a comprehensive set of responsible gaming tools directly into the Platform — all free, all accessible from your account settings at any time.
Remember: Gambling should never be used to generate income, repay debts, or solve financial problems. If you find yourself gambling with money you cannot afford to lose, please use the tools below or contact our support team immediately.
Age Restriction: 21+ Only
930ok is strictly an adult platform. Gambling is only permitted for players who are 21 years of age or older.
930ok strictly prohibits access to persons under the age of 21. During registration, all players must confirm that they are 21 years of age or older. Before any withdrawal is processed, players must complete KYC identity verification, which includes confirming date of birth via a Bangladesh National Identity Card (NID) or passport. Any account found to belong to a person under 21 will be closed immediately and all balances forfeited.
If you are a parent or guardian in Bangladesh and you believe a person under 21 in your household may have accessed the 930ok Platform, please contact our support team at [email protected] immediately. We will investigate and take appropriate action, including account closure and reversal of any transactions.
Responsible Gaming Tools
930ok provides every registered player with the following responsible gaming tools at no charge. All tools are accessible directly from your account settings. You do not need to contact support to activate deposit limits or session reminders — you can do this yourself instantly.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 930ok wallet. You can choose any amount that suits your budget. Deposit limits take effect immediately when you reduce them. If you want to increase a deposit limit, a cooling-off period applies before the higher limit becomes active — this protects you from making impulsive changes in the moment.
Session Time Reminders
Set a reminder that alerts you when your playing session reaches a specified duration — for example, 30 minutes, 1 hour, or 2 hours. The reminder appears on screen so you are always aware of how long you have been playing. This is a simple but effective tool for maintaining healthy gaming habits, especially for players who sometimes lose track of time.
Cooling-Off Period
Take a short break from 930ok without permanently closing your account. Choose a cooling-off duration of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but you cannot deposit funds or place bets. When the period ends, your account automatically reactivates. This tool is ideal if you feel you need a break without committing to a full self-exclusion.
Self-Exclusion
Permanently or temporarily close your 930ok account for a minimum period of 6 months. Self-exclusion is the strongest tool available and is intended for players who believe their gambling has become a serious problem. Once self-exclusion is active, it cannot be reversed before the minimum period expires. Any real-money balance remaining in your account at the time of self-exclusion will be returned to your verified payment method after processing.
Reality Check Notifications
Enable reality check pop-ups that appear at set intervals (e.g., every 30 or 60 minutes) during an active session. Each pop-up shows you how long your current session has lasted and your net balance change for that session, so you always have an accurate picture of your activity. You can choose to continue playing or end the session directly from the pop-up.
How to Activate Your Responsible Gaming Settings
All responsible gaming tools on 930ok are designed to be quick and straightforward to set up. Here is how to activate the most commonly used tools:
Setting a Deposit Limit
- Log in to your 930ok account and go to Account Settings.
- Select Responsible Gaming from the menu, then choose Deposit Limits.
- Enter your preferred daily, weekly, or monthly limit in Taka (৳) and confirm. The limit takes effect immediately.
Requesting Self-Exclusion
- Go to Account Settings and select Responsible Gaming, then Self-Exclusion.
- Select the duration (minimum 6 months) and confirm your decision. Self-exclusion is processed within 24 hours.
- Alternatively, contact 930ok support directly via live chat and ask for self-exclusion to be applied. Our support agents will assist you promptly.
Important note: Once self-exclusion is confirmed, it takes effect within 24 hours and cannot be reversed before the selected minimum period expires. Please be certain before selecting self-exclusion. If you need to speak with someone before making this decision, our support team is available 24/7 via live chat.
Recognising Signs of Problem Gambling
Problem gambling can affect anyone. It often develops gradually and can be difficult to recognise in yourself. The following are common warning signs that gambling may be becoming a problem. If you recognise several of these signs in your own behaviour, we strongly encourage you to use one of the responsible gaming tools above or to contact support:
If you recognise these signs: Please do not wait. Set a deposit limit or cooling-off period now using your account settings, or contact our support team via live chat. Reaching out early makes a real difference. Our support agents are trained to help — there is no judgment, only practical assistance.
Protecting Others and Minors
930ok is committed to ensuring that the Platform is never accessed by minors. If you live with children or young adults under 21 in Dhaka, Chittagong, or anywhere across Bangladesh, we encourage you to take steps to prevent them from accessing the 930ok Platform on shared or family devices.
Practical steps you can take to protect minors in your household include:
- Never share your 930ok login credentials (username and password) with any other person, including family members. Keep your login details private and stored securely.
- Enable a screen lock or passcode on your mobile device so that children cannot access your phone or tablet when it is unattended.
- Always log out of your 930ok account when you have finished playing, especially on shared devices. Do not use the "Remember Me" or auto-login feature on devices that are accessible to minors.
930ok's Commitments to Responsible Gaming
930ok does not merely provide tools — we take active steps to promote responsible gaming across our entire Platform. Our commitments to players in Bangladesh include:
- We never market aggressively to players who have set responsible gaming limits or who have requested a cooling-off period. Players who have activated deposit limits will not receive promotional messages encouraging them to increase their spending.
- We train our customer support team to identify players who may be showing signs of problem gambling, and to respond with empathy and practical guidance rather than sales pressure.
- We display responsible gaming information prominently throughout the Platform, not hidden in small print. Every player in Bangladesh deserves to know that help is available and that using these tools is a sign of strength, not weakness.
- We enforce strict age verification for all players before withdrawals are processed. No withdrawal is released without a completed KYC check confirming the player is 21 or older.
930ok treats responsible gaming as a core part of its Platform — not an afterthought. We continuously review and improve our tools based on player feedback and best practices so that every Bangladesh player can enjoy a genuinely safe experience.
Get Help — You Are Not Alone
If you feel that gambling is no longer fun and is beginning to cause stress, financial difficulty, or harm to your relationships, please reach out. Asking for help is the right thing to do, and 930ok's support team is here to assist you — not to judge you. We serve players across Bangladesh, from Dhaka to Cox's Bazar, and we understand the pressures that people face.
Contact 930ok Support
Our support team is available 24 hours a day, 7 days a week via live chat on the Platform. You can also reach us by email. All responsible gaming requests — including deposit limit changes, cooling-off periods, and self-exclusion — are handled promptly and with complete confidentiality.
[email protected]When you contact support about a responsible gaming concern, please use the subject line or opening message "Responsible Gaming Request" so our team can prioritise your message and route it to the correct team member immediately.
Your privacy is protected: All responsible gaming requests and communications are treated with complete confidentiality. Details of your responsible gaming settings are never shared with other players or used for any purpose other than applying your requested restrictions. See our Privacy Policy for full details on how your data is handled.
Self-Exclusion: Full Details
Self-exclusion is the most serious responsible gaming tool available on the 930ok Platform. It is designed for players who have decided that they need to stop gambling entirely for a significant period of time. When you self-exclude, your 930ok account is suspended and you will be unable to log in, deposit, place bets, or access any real-money games for the duration of the exclusion period.
The key terms of self-exclusion on 930ok are as follows:
- Minimum exclusion period is 6 months. You may choose 6 months, 1 year, 2 years, 5 years, or permanent exclusion. All options are available when you submit your request.
- Any real-money balance remaining in your account at the time of self-exclusion will be returned to your verified bKash, Nagad, Rocket, Upay, or bank account after a standard processing period, provided your account has passed KYC verification.
- At the end of the self-exclusion period, your account will not automatically reactivate. You must contact 930ok support to request reactivation, and a mandatory 7-day cooling-off review period applies before reactivation is processed.
This cannot be undone during the exclusion period: Once your self-exclusion request is confirmed by 930ok support, it is final for the selected period. No exceptions are made, regardless of circumstances. This is intentional — the purpose of self-exclusion is to provide a firm barrier during a difficult period. Please be certain before making this request, and contact our support team if you have any questions first.
Play Safely — Explore 930ok Responsibly
Ready to enjoy the games? Set your limits first, then explore cricket betting, slots, rummy, and live casino — all within your budget.